Exchanges & Refunds

Returns 

Our policy lasts for 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you an exchange. 

To be eligible for an exchange your item must be unused and in the same condition that you received it. 

No sale items can be returned for an exchange or credit. 

To complete your exchange, contact Lullaby Lane Baby Boutique via admin@lullabylane.com.au to notify us you wish to exchange. We will then email you instructions on how to complete your return and what information to include in the return package. All return postage is done at the customer's expense. All original postage costs are non-refundable. We strongly recommend you use a trackable postage bag when returning your goods to Lullaby Lane Baby Boutique as we will not accept any responsibility for lost items.

Lullaby Lane Baby Boutique reserves the right to deny exchanges if the product does not meet the returns policy requirements when assessed. 

We do not refund for any change of mind purchases. As per consumer affairs and under the fair trade authority, we only offer a credit or exchange item for any change of mind orders.

If a fault in your product arises you must inform Lullaby Lane Baby Boutique within 48 hours of receiving your package.
  • You must notify Lullaby Lane Baby Boutique via email admin@lulllabylane.com.au
  • A photograph of the item with a description of the damage/fault.
  • Proof of purchase.

Please note that wear and tear in the course of normal use are not considered a fault and all items should be handled with care.

 

Made in & Preorders

Preorders/Made in orders are not eligible for a refund, and the same conditions apply for a change of mind if you wish to cancel. Please take note of this if you are wanting to preorder an item, as once a preorder has been ordered for you, they are specifically ordered for you.

For any cancellation of a preorder where a refund may be offered, a cancellation fee will apply. This covers website fee's, PayPal/Merchant fee's and reselling fee's which are nonrefundable to us. The cancellation fee is a flat rate of $24.95. Please think carefully before ordering a PREORDER / Made In order as these orders do carry the risk of the cancellation fee if you wish to cancel.