FAQ

CAN MY ORDER BE CHANGED AFTER I HAVE PLACED IT?


Please contact us at admin@lullabylane.com.au within 4 hours from when you first placed the order if you require any changes.
 
EXCHANGES?
We only offer exchanges for a different size. To exchange your product for a different size please fill in the exchange form located with your items along with the item you wish to exchange. We are more than happy to exchange the item for a different size, postage costs are paid for by the customer.

SHIPPING?

We use a FLAT RATE shipping cost for all orders placed on Lullaby Lane, this shipping cost is $9.95 Australia Wide. Please note that shipping your order only occurs once your preorder items are in our warehouse.

 

All of our packages come with tracking codes. Please be sure to check your junk/spam mail, when we post out your parcel you will receive your tracking number to your email box.


HOW DO I TRACK MY ORDER?
Australian customers will receive an email with a tracking number once your parcel has been shipped. Please follow Australia Post's tracking website and enter your number to see where your order is at.

ARE ALL SIZES THE SAME?
We aim to keep our clothing sizes the same as Australian clothing sizes however some of our sizes may appear larger or smaller, this is due to sourcing our products internationally and from different suppliers, our sizes may vary slightly as each brand is different. Our sizing is to be used as a guide only and may differ depending on the weight or size of your baby for their age selected. We always recommend ordering a larger size for growth, in particular if your baby is larger for their age.

PREORDER INFORMATION

pre-order is an order placed for a product that has just been released or an item that we order in bulk that hasn't reached our warehouse yet. We may also offer a pre-order item when our partners have a production about to commence.  Our preorder items will state that they are preorder on the product description so please read carefully. It is the customer's responsibility to read and understand this information before proceeding to place a Purchase. Some Preorder items are not handmade. 

Please note that time frames provided are an estimate. 

SPLIT ORDERS?

We do not currently offer split orders. When you place an order, only one shipping payment is required. If you request to have items available for immediate shipment, an additional postage fee will need to be made, once this payment is made we will then ship your in-stock items to you, if you wish to receive your in-stock items first we recommend placing a separate order for each item.  

HOW DO I USE A COUPON CODE?

Once you've reached the checkout stage, enter your coupon code into our discount bar, enter the correct code and click 'Apply'. 

 
WHAT IF MY ITEM IS FAULTY?
If you received an item with a fault, we will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the fault along with a quick description. Contact us at admin@lullabylane.com.au
 
WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?
Once your parcels have left our warehouse they are then the property of Australia Post. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will contact Australia Post and lodge an investigation with Australia Post. 
 
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, GOOGLE PAY AND AFTERPAY.
 
WHO DO I CONTACT IF IM HAVING TROUBLE ORDERING ONLINE?
Please feel free to email us at admin@lullabylane.com.au or send us a PM on our main facebook page and someone will get back to you as soon as possible. 
 
CARE INSTRUCTIONS 

  • We strongly recommend a gentle hand wash.
  • For lasting colour, wash & iron inside out.
  • Hang or Flat dry / do not tumble dry.
  • Do not bleach.


WEAR AND TEAR
If you damage a garment after wearing it and a fault occurs, because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange. All of our garments come with clothing labels, in order to process a return or change of mind these tags must still be attached.