Processing Times & Postage
IMPORTANT INFORMATION - We are currently experiencing a designer backlog on some of our restock items! Orders currently require longer to process from Feb 3rd - Feb 28th. We apologise for any inconvenience, all restocks should be ready for shipment during the first week of March! Please consider this prior to placing your order as orders are unable to be cancelled.
For in stock items our current processing time is 24 hours from date and time of purchase, this is to allow our customers the opportunity for change of mind, change of address & change of outfit options. Our current processing time for preorder items is 3-5 Weeks from date of purchase. If you have purchased both in stock and preorder/made in items they will be sent out together. If you would like to have your in-stock items sent out separately to your preorder items please contact us at email@example.com to arrange for your in stock items to be sent out prior to your preorder arriving an additional postage fee is applicable and only after this payment is made we will ship your in-stock items to you.
Processing time does not include postage time - there is an additional time frame of 5 business days for Regular Post & 2 business days max for Express Post options, once your order has been dispatched. Generally we have your preorder items to you within 3 weeks from date of order, please be patient as the Lullaby Lane Team are trying hard to get your items out to you as soon as possible.
If you have not received your preorder items within 5 week's please email us at firstname.lastname@example.org
For postage in Australia, there is a standard FLAT RATE shipping cost of $9.95 for all orders.
*** All parcels will be issued with a tracking number ***
Once your items have left our store, we will not be held responsible for late, lost or damaged products.
Please ensure that you have provided the correct address details, Lullaby Lane will email you if your parcel is returned to us however if redelivery is required an additional $9.95 will be charged to repost your item, please double check your address during checkout to avoid this :)
As per Australia Post Guidelines, you need to wait up to the full 10 business days for your parcel to arrive, prior to emailing us. If you have been issued a tracking number, but no information is showing after 72 hours of receiving your confirmation email, please contact Australia Post directly and follow their instructions on how to lodge an enquiry.
Our Express Shipping postage option is perfect for IN-STOCK Item's. Please note you may still select Express Shipping as your preferred shipping option for Preorder Item's however this does not effect our 5week max turnaround timeframe for preorder purchases. 5 weeks maximum will still apply if you select this option for your preorder shipping. Rest assured that your item's will still be sent via Express shipping as soon as your complete order is in our store and ready for shipment.
PREORDER/MADE IN TIME FRAME:
We give an approximate dispatch time frame of between 2-5 weeks, this DOES NOT include postage, you will be emailed once your item has left our store!
YES WE SHIP WORLDWIDE! We currently offer a flat rate of $14.95.
Costs of Postage is not refundable.
If there are any questions, feel free to email us at: email@example.com or contact us via our Facebook page anytime!
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